Connect for Health Desk Advocate (REMOTE)

Saturday, September 19th, 2020 to Monday, May 31st, 2021 (ET)


***We are no longer accepting new applications for Fall 2020. Application will be live until Saturday, September 26th only for returning advocates to submit demographic information. ***

About Connect for Health:

Connect for Health is a program of the Lifespan Community Health Institute. We currently have sites at Rhode Island Hospital’s Center for Primary Care Clinic and Medicine Pediatrics Primary Care Clinic, and at Hasbro Children’s Hospital’s Pediatric Primary Care Clinic and Adolescent Clinic. We are an organization that envisions a different kind of health care system: one that addresses basic resource needs, such as food, heat, and clothing, among others, as a standard part of quality care.
Connect for Health understands that a lack of basic resources is often at the root cause of poor health. It acknowledges that medicine alone cannot treat the non-medical factors that impact patients’ health, and thus strives to integrate basic resources into healthcare delivery. By providing high-impact services to low-income families, Connect for Health is committed to the fight for health equity.

Issue area: Health

Position overview:

In light of COVID-19, Lifespan no longer permits non-essential personnel (volunteers) to be in the hospital. Despite this, health advocacy remains a vital resource for families in our community. In addition to providing basic resources, health advocacy can connect patient to COVID-19 related resources such as testing, healthcare, and mutual aid funding. Therefore, we are modifying our advocate training and expectations to accommodate a model for virtual work. Under this virtual advocacy framework, health advocates are still expected to perform their responsibilities; however, all client contact (intake, follow-up, referrals) will be through phone. 

You don't have to be pre-med to work with Connect for Health (though many of our advocates are!) — anyone interested in social justice and getting involved in the Providence community is welcome and encouraged to apply. 

You must commit to:
-Serving at the Connect for Health desk to which you are assigned and always being professional and respectful. -Working in-depth with patients to address social needs.
-Notification of the Program Manager at least 2 days in advance if you are going to be out. No absences permitted other than illness, family emergency, or an extenuating circumstance.

Responsibilities and Duties:

-Working with patients who contact Connect for Health; conducting intakes including obtaining demographic info and assessing patients’ social needs, and providing them with virtual assistance on a variety of resources for their varied social needs.
-Entering provider referrals and screens into an online database, calling referred or screened patients, and keeping up with a caseload of patients based on number of hours of service per week (this includes weekly follow-up with designated patients and coordinating community resource connections).
-Attending weekly Advocate Development meetings and supervision meetings.

Skills & Qualifications: 

- Undergraduate or graduate students interested in public health, public service, social work, health equity, human services, and social justice; dedicated to health equity 

- Organized, dedicated, ability to work independently and in a team based approach 

- High level of personal accountability for the quality and impact of work 

- Excellent communication skills, professional demeanor, sound judgement, and strong organizational skills 

- Attention to detail 

- Ability to multitask; willingness to learn

Training, supervision and support offered:
*Supervisor and Leadership Team members will provide virtual supervision and case review, weekly group follow-up (GFU) meetings, and bi-weekly professional development workshops.

As an advocate you will be able to gain: 
- experience working with a variety of patient populations in a clinical setting 
- interactions with nurses, providers, and social workers while managing patient cases 
- interactions with patients who have complex medical and social needs 
- opportunities for professional growth through leadership roles on the Leadership Team 
- opportunities to serve as an advocate at specialized clinics 
- opportunities to engage with the Providence community in an off-campus setting 
- opportunities to attend conferences related to our work and in-house Lifespan trainings 
- opportunities to expand your professional and personal skillset through on-campus trainings (past examples of trainings have included Naloxone administration, trauma-informed care, motivational interviewing, and advocate self-care) 
- opportunities for paid work during breaks 
- opportunities to interact with and learn from leaders and representatives of the local resources/ non-profit organizations 
- growth in advocacy skills, understanding of principles of health equity, knowledge of systems of change strategies, health literacy, cultural humility, and professional confidence

Expected hours per week:

Approximately 5 to 7 hours per week (including meetings).

*Must be available for one full-day new advocate orientation on September 19, 2020 (will be held virtually).

Pay Rate: 
$10.60 /hr (if eligible for OCFWS)

Please contact Michelle Wheelock, Connect for Health Program Coordinator at if you have any questions about this opportunity. You can also contact our Campus Coordinators at

Opens Sep 12, 2020 12:00am
Registration Closes
Oct 7, 2020 11:59pm or when space runs out.
Fall, Spring
No additional requirements
OCFWS Eligible
Sustainable Development Goals